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Privacy Policy & Data Protection

Last Updated: January 2026 Effective Date: January 1, 2026

Introduction

At Hepilev, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services. We adhere to the highest standards of data protection in compliance with applicable regulations.

By accessing our website at South Bank 601, Leeds, United Kingdom, or using our services, you consent to the data practices described in this policy. For questions regarding this policy, please contact our Data Protection Officer at info@hepilev.com.

Information We Collect

Personal Information

  • Full name and contact details (email, phone number)
  • Billing and shipping addresses for transaction processing
  • Payment information (processed through secure third-party providers)
  • Account credentials and authentication data
  • Communication preferences and marketing opt-ins
  • Professional details when you engage our services

Technical Information

  • IP address, browser type, and operating system
  • Device identifiers and geolocation data (with consent)
  • Usage patterns, page views, and interaction metrics
  • Cookie data and tracking technologies
  • Referral sources and exit pages
  • Performance and analytics data

How We Use Your Information

Service Delivery

Processing transactions, providing customer support, and delivering our services to you efficiently and securely.

Communication

Sending service updates, responding to inquiries, and providing relevant information about your account.

Improvement

Analyzing usage patterns to enhance website functionality, user experience, and service offerings.

Third-Party Disclosure

Hepilev does not sell, trade, or rent your personal information to external parties. We may share your data with trusted service providers who assist us in operating our website, conducting business, or servicing you, provided they agree to keep this information confidential.

Authorized Partners

  • • Payment processors for secure transactions
  • • Cloud hosting providers for data storage
  • • Analytics services for website optimization
  • • Email delivery services for communications

Legal Requirements

  • • Compliance with court orders or legal process
  • • Protection of our rights and property
  • • Emergency situations involving personal safety
  • • Business transfers or acquisitions

Security & Data Retention

Security Protocols

Access to personal information is restricted to authorized personnel only, and all staff undergo regular data protection training.

Data Retention

Your Rights & Choices

Under data protection laws, you have specific rights regarding your personal information:

✓
Access & Portability

Request a copy of your data in a machine-readable format

✓
Correction

Update inaccurate or incomplete information

✓
Deletion

Request removal of your personal data

✓
Restriction

Limit processing of your personal data

✓
Objection

Object to processing based on legitimate interests

✓
Withdraw Consent

Revoke previously given consent at any time

To exercise any of these rights, please contact us at info@hepilev.com or call +44 7740958675.

Contact Information

Data Protection Officer

Hepilev

South Bank 601, Leeds, United Kingdom

Phone: +44 7740958675

Email: info@hepilev.com

Office Hours

Monday - Friday: 9:00 - 18:00
Saturday - Sunday: Closed
For urgent privacy matters, please email our DPO directly.

Policy Updates